Frequently Asked Questions - Please read:

1. What is your return policy?
2. What is your warranty policy?
3. What payment methods do you accept?
4. Do you ship internationally?
5. How long does it take to process and ship orders?
6. How do I track my package?
7. How do you calculate shipping charges?
8. Do you collect sales tax?
9. Are your products new or factory reconditioned?
10. Cell Phones Information: GSM vs CDMA and Frequency concerns.

What is your return policy?
We will gladly accept your return as long as the following procedures are noted and followed:

1. All returns and exchanges must have PRIOR APPROVAL and be accompanied by a Return Merchandise Authorization #.

2. Merchandise must be RECEIVED at our warehouse within 15 days from the original date of receipt by the customer.

3. Merchandise must be received back in factory sealed and unused condition only.

4. Product returns are subject to a 20% (of purchase price) restocking fee, with a minimum fee of $5.00.

5. If a return is received at our warehouse after 15 days from the delivery date of the merchandise to the customer, it will be returned to the customer at their expense.

6. All shipping costs must be paid by the customer for returned merchandise.

7. A store credit or refund will be issued for the purchase price of the product(s), less any applicable restocking fees AND less any shipping and handling fees charged.

8. All shipping and handling fees are non-refundable.

9. Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service.

10. Defective Items: The customer must request a Return Merchandise Authorization number (RMA#) via e-mail, accompanied by a detailed description of the problem being experienced with the merchandise. A customer must return the merchandise at their expense WITHIN 5 DAYS from the date of receipt, with the RMA#. If an exchange is not requested at the issuing time of the RMA, an automatic store credit will be applied once merchandise is returned back to the warehouse.

11. Reimbursement Method: All reimbursements are done in the form of a company credit which can be used towards new orders. Customers may request a refund back. Refunds may take 3 to 5 business days to be processed.

What is your warranty policy?

1. Manufacturer Warranty: We guarantee against manufacturers' defects for 15 days from the date of the delivery on all products except for items listed in the Exception Section below. Products with Manufacturer Warranties which exceed 15 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges due to warranty issues, must be approved and RECEIVED within 15 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

2. Exceptions to Manufacturer Warranties: OLEVIA BRAND TVs - are covered by Manufacturer's warranty. New Olevia TVs come with one year Manufacturer's warranty, serviced at Customer's location. Reconditioned Olevia TVs come with 90 days Manufacturer's warranty, serviced direct with the manufacturer. YOU MUST REGISTER with Olevia within one month of the purchase to be eligible for warranty coverage. GAMING ITEMS (includes Brand New consoles and games for all different types of systems) - come with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section. Items may be returned only with prior authorization.

3. As-Is Products Warranty: Any product described as "As-Is" is explicitly EXCLUDED from any warranty coverage whatsoever. Further, absolutely no returns or exchanges will be offered for As-Is merchandise. Any As-Is merchandise which is returned to the seller will be subject to a 50% restocking fee.

4. Cellular Phone Warranty: Except as stated in product descriptions, ALL MOBILE PHONES SOLD ON THIS SITE ARE SOLD AS-IS WITH NO WARRANTY. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient's expense.

What payment methods do you accept?

• All PayPal Payments
  

• Visa/Mastercard
  

• Personal Checks (order held for 14 business days)

• Money Orders

Payment must be received within 10 days from date of purchase. Order will be cancelled if payment is not received within this timeframe.

Do you ship internationally?
Yes, we do ship products worldwide.

How long does it take to process and ship orders?
All orders are processed and shipped within 5 business days.

How do I track my package?
Once the package has been shipped, you will receive an email with tracking information. 

How do you calculate shipping charges?
In order to calculate accurate shipping charges please find the item you're interested in.  Click on the title to be taken to the item's description.  Once you are within the item, there will be a link to our shipping calculator.  You can use the calculator to see your shipping methods and charges.  Please note that all of steps are done before the actual payment for the order is required. Therefore, by completing these steps you do not place your order yet. In order to complete the order a credit card information fields must be completed and form submitted for processing.

Do you collect sales tax?
We collect sales tax ONLY for purchases shipped in the State of Ohio (7.5%)

Are your products new or factory reconditioned?
We sell both new items and factory reconditioned.  The condition of each item is indicated in the description of each item. 

1. If the item is described as "New", this means the item is brand new and has not been used or reconditioned.

2. If the item is described as "Refurbished" or "Reconditioned", this means the item has been through the factory process of product restoration by cleaning, repairing, recovering, and/or reusing the item for its original intended use. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced direct by the manufacturer.

Cell Phones Information: GSM vs CDMA and Frequency concerns:

1. GSM vs CDMA and Frequency concerns: We try to provide the best quality of support for our members, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones. Some GSM (Global System for Mobile Communications) providers include Cingular, T-Mobile, AT&T, etc.  A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider. When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance. The frequency coverage depends on the area and your service provider. GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900. Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies. 850/1900 are US frequencies, and 900/1800 are international frequencies. The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work).

2. >>>GSM users: Please check with your provider for details on the frequency in your area prior to placing your order.<<<

3. Phones returned due to frequency issues are subject to approval and a 20% restocking fee. All phones intended for use with carriers other than GSM networks are marked accordingly. As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, T-Mobile, AT&T, etc.   However for best service from your cellular phone, the above frequency regulations must be observed.

4. Cell phones which are marked as unlocked (being international phones) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it. We also provide you with certain CDMA and IDEN phone models which work with the provider specified on the item description.

5. >>>CDMA users (Verizon, Alltel, Sprint, etc): All phones intended for use with CDMA and IDEN networks are specifically marked.<<<

6. All cellular phones are sold AS-IS and do NOT include manufacturer warranties. Please refer to the return policy for further information.

7. DOA cell phones: For the return of any Dead on Arrival cell phone, we must be notified within 5 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception. In the case of a return without prior authorization: the item in question will either be shipped back to the customer at their expense, or at the customer's request we may elect to accept the item back with a restocking fee of 40% of the total merchandise value.

8. The cell phones represented on this web site are predominantly international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient's expense.